Returns & Exchanges
At Kica Active, we want you to feel confident in every move you make. If your gear isn't the perfect fit, you can return or exchange unworn items with tags attached within 15 days of delivery.
Initiate Your Request
Visit our returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all hangtags and labels are intact to qualify for a full refund.
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized courier location near you.
Quality Check & Refund
Once our team inspects the returned gear, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing